Privacy Policy – Drivana Chauffeurs Ltd
Drivana Chauffeurs Ltd (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy in accordance with the UK GDPR and Data Protection Act 2018.
1. Information We Collect
We may collect and process the following data:
Name, email address, and phone number
Pickup and drop-off addresses and journey details
Payment details (processed securely via third-party providers)
Any additional information provided during booking or communication
2. How We Use Your Data
We use your information to:
Provide and manage chauffeur services
Process bookings and payments
Communicate regarding your journey
Improve our services and customer experience
Comply with legal obligations
3. Data Sharing
We do not sell your data. We may share it with:
Chauffeurs and partner drivers (for booking fulfilment)
Payment processors (e.g. Stripe, card providers)
Legal or regulatory authorities if required
4. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
5. Data Retention
We retain your data only as long as necessary to fulfil the purposes outlined above or to comply with legal obligations.
6. Your Rights
You have the right to:
Access your personal data
Request correction or deletion
Object to processing
Lodge a complaint with the Information Commissioner’s Office (ICO)
7. Contact Us
Email: Bookings@drivanachauffeurs.com
Phone: +44 7440 065827